Emergency & immediate help
Air conditioning breakdown in Mallorca: emergency call-outs and first steps
In peak season from June to September, an air conditioning failure in Mallorca is not a comfort issue but, in a let property, a case for immediate action - indoor temperatures above 30 degrees are grounds for complaint.
What you can do right now
- Check the consumer unit: air conditioning almost always sits on its own circuit breaker (magnetotérmico). If it has tripped, reset it once - if it trips again, stop there and call a qualified firm.
- Check the filters: a clogged filter is the most common cause of poor cooling and of the unit icing up. Take the filter out, rinse it and let it dry completely.
- If the outdoor unit is iced up or water is dripping from the indoor unit, switch the system off and let it defrost for two hours - then start it again.
- Remote control: check the batteries, the mode (cooling rather than fan only) and the target temperature. It sounds obvious, but it is a common false alarm.
- If you smell burning or see scorching on the cables: isolate the unit at once and do not switch it back on. If there is visible smoke or flame: leave the property and call 112.
What a call-out should cost
Reliable average prices for emergency call-outs in Mallorca cannot honestly be quoted - they depend on the time of day, the journey and the type of unit. So always ask for a written quotation (presupuesto previo) before any work starts, and have the call-out charge and the hourly rate quoted separately.
The single best protection against overcharging: insist on a written quote before any work starts - in Spanish a presupuesto previo. Refusing to give one is the common thread running through almost every documented complaint. A reputable firm will state the call-out fee, the hourly rate and any night or weekend surcharge without being asked.
What to say on the phone, in Spanish
If only the technician on duty picks up, these sentences get you through the call. Read the Spanish out loud; the line underneath tells you what it means.
- Buenos días, llamo porque el aire acondicionado no enfría.
- Good morning, I am calling because the air conditioning is not cooling.
- He limpiado el filtro y el automático vuelve a saltar.
- I have cleaned the filter and the circuit breaker keeps tripping.
- Es urgente, hay huéspedes en la casa. ¿Pueden venir hoy?
- It is urgent - there are guests in the house. Can you come today?
- Estoy en [localidad], la dirección es [calle y número]; puede llamarme a este número.
- I am in [town], at [street and number]; you can reach me on this number.
- ¿Cuánto cuesta el desplazamiento y me pueden dar un presupuesto previo?
- How much is the call-out charge, and can you give me a quotation in advance?
- Perdone, ¿puede repetirlo más despacio, por favor?
- Sorry, could you repeat that more slowly, please?
Companies that state out-of-hours availability
These companies state that they can be reached outside normal business hours. We show openly what that claim is based on, and we are working through them by phone to confirm it. If in doubt, call two.
- Cafluma advertises out-of-hours service
Palma
States a technical maintenance service available around the clock, 365 days a year.
- Kälte Klima Peters Mallorca S.L. advertises out-of-hours service
Llucmajor
States comprehensive service and 24-hour emergency cover as part of its company tradition.
- Servicios Mallorca Rapid advertises out-of-hours service
7009 Palma
States it can be reached 365 days a year and offers same-day emergency call-outs.
- TECNOBALEAR - ELECTRICIDAD Y CLIMA advertises out-of-hours service
Palma
Lists electrical repairs and an emergency service among its services.
- Klima-Mallorca 2010 S.L. advertises out-of-hours service
Santa Ponsa
Lists an emergency service for air conditioning in villas and fincas.
- Maxiclima advertises out-of-hours service
Calvià
States free quotations and a 24-hour emergency service.
Other specialists for this trade
47 further companies in the directory, 13 of them German-speaking. These do not advertise out-of-hours cover - for an appointment on the next working day they are often the cheaper choice than a call-out.
Alou Barceló S.L.
Santanyí
A long-established building services firm in Santanyí with its own showroom, offering plumbing, electrics, air conditioning and solar in four languages.
Aselma Instaladora Sl
Palma
Specialist electrical firm in Palma with a focus on air conditioning and solar installations.
CIEM
Palma
CIEM is an installation company in the Polígono Can Valero in Palma, covering electrical work, air conditioning, structured networks and fire protection.
City light home
Palma
City Light Home is a specialist electrical firm in Palma with more than 21 years of experience.
Climallorca
Inca
An air conditioning specialist with a shop in Inca, selling, installing and servicing air conditioning and aerothermal systems.
Climasol Balear S.L.
Alcúdia
An air conditioning specialist from Alcúdia covering air conditioning, solar thermal, photovoltaics and pool heating from a single source.
Digital Electric
Santa Ponsa
Electrical and air conditioning business in Santa Ponsa (Gran Via de Formentera 30) with, by its own account, more than 30 years of experience.
DTR Servicios
Port d'Andratx
Multi-trade business in Port d'Andratx covering electrics, plumbing, air conditioning and the ongoing upkeep of residential complexes.
Eléctrica Son Sardina S.L.
Palma
Eléctrica Son Sardina (Elecss) is an electrical company from Palma de Mallorca with around five employees (as of 2022).
Eléctrica Triac S.L.
Sa Pobla
An electrical company based in Sa Pobla since 1995, covering low-voltage work, telecommunications, photovoltaics and air conditioning.
Electricidad y Fontanería JS
Son Servera
A trades firm from Son Servera covering electrics, plumbing, pool technology and air conditioning across the Llevant.
Electro Clima Felanitx S.L.
Felanitx
A long-established air conditioning firm in Felanitx, reachable by landline and with no website of its own.
Frequently asked questions
What does an emergency air conditioning call-out cost in Mallorca?
No honest average can be given, because the journey, the time of day, the type of unit and parts availability vary widely. Ask for a written quotation (presupuesto previo) before work starts - every reputable firm will issue one. Have the call-out charge, the hourly rate and the materials listed separately, and ask explicitly about the surcharge for evening, weekend or bank holiday work.
Why is my air conditioning no longer cooling properly?
The most common causes are a dirty filter, a blocked outdoor unit or a shortage of refrigerant caused by a leak. You can check and clean the filter and the outdoor unit yourself. In Spain, refrigerant may only be topped up by certified firms - anyone offering to do it quickly without looking for the cause of the loss is not fixing the problem, only postponing it.
Are there genuine 24-hour air conditioning call-outs in Mallorca?
Some firms advertise round-the-clock cover, others service hours running into the evening. Our directory marks which firms state that they offer emergency cover - and whether we were able to confirm it by telephone or whether it is the firm's own claim on its website. If in doubt, ring two of them: in peak season the good engineers are often booked up for days.
When is an air conditioning failure really an emergency?
In a holiday let, almost always: guests without cooling in an August week will complain, and rent reductions follow. The same applies in households with babies, ill or elderly people, because heat there is a health risk. In every other case an appointment on the next working day is usually cheaper than the emergency surcharge.
What can I do until the engineer arrives?
Close the shutters and curtains on the sunny side so the rooms do not heat up further, and only ventilate through in the cool night hours. Fans move the air and noticeably lower the perceived temperature. Avoid the oven and other sources of heat. In fincas with air conditioning in one room only: close the doors and use that room as a retreat.